Terms & Conditions
Last Updated: September 17, 2026
Welcome to R&M Candle Studio, a brand by The Unknown Vault.
These Terms & Conditions govern your access to and use of the R&M Candle Studio website, rmcandlestudio.com, and the purchase of our products through the website.
By accessing, browsing or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. About R&M Candle Studio
R&M Candle Studio is a handcrafted candle and decorative products brand operated as a brand of The Unknown Vault.
We create and sell handcrafted candles, decorative candles, gifting products and related products through our online store.
2. Use of Our Website
By using this website, you agree that:
You will provide accurate and complete information when placing an order or submitting an enquiry.
You will use the website only for lawful purposes.
You will not attempt to interfere with, damage or misuse the website.
You will not use our website or content for fraudulent, unlawful or unauthorised activities.
You must be legally capable of entering into a purchase transaction under applicable law.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other product information displayed on our website are accurate.
However, because many of our products are handcrafted:
Minor variations in colour, texture, finish, shape or appearance may occur.
Product photographs may appear slightly different depending on lighting, photography conditions and your device display.
Handmade products may contain minor natural or manufacturing variations that do not necessarily constitute a defect.
Such variations are part of the character of handcrafted products.
4. Product Availability
All products are subject to availability.
We reserve the right to:
Change product availability at any time.
Discontinue a product or design.
Limit the quantity available for purchase.
Correct product information, pricing or availability errors.
If an ordered product becomes unavailable after your order has been placed, we will contact you regarding the available options, which may include cancellation and applicable refund.
5. Prices
All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
Prices may change without prior notice.
We reserve the right to correct pricing errors or inaccuracies. If an order has been placed with an incorrect price due to a website or technical error, we may contact you before processing the order.
Any applicable shipping charges, taxes or other charges will be displayed during the checkout process where applicable.
6. Orders
Placing an order through our website constitutes a request to purchase the selected products.
An order is considered accepted when we confirm the order and/or begin processing it.
We reserve the right to cancel or refuse an order in circumstances including:
Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent or unauthorised transactions.
Incorrect or incomplete customer information.
Delivery limitations.
Circumstances beyond our reasonable control.
If we cancel an order for which payment has already been received, the applicable amount will be refunded using the appropriate payment method or process.
7. Payment
Payments may be processed through the payment methods and payment gateway options made available on our website.
You agree to provide valid and accurate payment and billing information.
We do not knowingly store complete payment card details on our own systems where payment processing is handled by third-party payment providers.
Payment processing may be subject to the terms and privacy policies of the relevant payment service provider.
8. Shipping & Delivery
We aim to process and dispatch orders within the estimated timeframe communicated on the website or during checkout.
Delivery timelines may vary depending on:
Delivery location.
Product availability.
Courier service.
Weather conditions.
Public holidays.
Festivals or periods of unusually high order volume.
Events beyond our reasonable control.
Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances outside our control may not be directly within our control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
9. Order Cancellation
Cancellation requests may be accepted only before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible with your order details.
Any refund resulting from an approved cancellation will be processed according to our applicable refund policy.
10. Returns & Refunds
Returns and refunds are subject to our Refund & Return Policy.
Because our products are handcrafted and may be delicate, customers should inspect the package and product as soon as possible after delivery.
If you receive:
A damaged product,
An incorrect product, or
A product with a significant manufacturing defect,
please contact us promptly with your order details and clear photographs/videos of the product and packaging.
We will review the issue and determine the appropriate resolution according to our applicable policy.
11. Damaged Products
If your package appears damaged at the time of delivery, we recommend documenting the condition of the package before opening it.
For damaged-product claims, we may request:
Order number.
Photographs of the outer packaging.
Photographs of the product.
Video or other evidence showing the condition of the package/product.
Details of the issue.
Claims may be subject to verification.
12. Candle Safety
Candles involve an open flame and must always be used responsibly.
For your safety:
Never leave a burning candle unattended.
Keep candles away from children and pets.
Keep candles away from curtains, paper, furniture and other flammable materials.
Place candles on a stable, heat-resistant surface.
Keep the candle away from drafts.
Do not move a candle while it is burning or while the wax is hot.
Keep the wick trimmed according to the care instructions provided with the product.
Stop using a candle when it reaches the recommended safe burn limit.
Follow any specific safety or care instructions supplied with the product.
R&M Candle Studio is not responsible for damage, injury or loss resulting from improper use, misuse or failure to follow candle safety instructions.
13. Custom Orders
Custom or personalised orders may be subject to different pricing, production timelines and cancellation/return conditions.
Before production begins, customers may be required to confirm design, colour, quantity, personalisation and other specifications.
Once production of a customised order has started, cancellation or return may not be available except where required under applicable law or where we agree otherwise.
14. Bulk, Corporate & Event Orders
Bulk, corporate, wedding, festival and event orders may be subject to separate pricing, minimum quantities, production timelines and payment terms.
Specific terms for such orders may be communicated and agreed upon before production begins.
15. Intellectual Property
All content available on rmcandlestudio.com, including but not limited to:
Brand name and logo
Product photographs
Product descriptions
Website design
Graphics
Text
Videos
Illustrations
Marketing materials
is owned by or licensed to R&M Candle Studio / The Unknown Vault unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell or commercially use our content without prior written permission.
16. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics services, communication platforms or other technology providers.
Your use of such services may also be subject to the terms and policies of those third parties.
We are not responsible for the independent policies, availability or performance of third-party services.
17. Website Accuracy & Availability
We make reasonable efforts to keep our website information accurate and available.
However, we do not guarantee that:
The website will always be available or uninterrupted.
All information will always be completely error-free.
The website will always be free from technical issues.
Every product will remain available at all times.
We may update, modify, suspend or discontinue any part of the website without prior notice.
18. Limitation of Liability
To the extent permitted by applicable law, R&M Candle Studio shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.
19. Privacy
Your use of our website is also subject to our Privacy Policy.
We may collect and process information necessary to provide services such as order processing, payment, shipping, customer support and website functionality in accordance with our Privacy Policy and applicable law.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
You are encouraged to review this page periodically.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to the use of this website or purchase of products shall be subject to the jurisdiction of the appropriate courts and authorities, subject to applicable consumer protection laws and other legal rights.
22. Contact Us
If you have any questions regarding these Terms & Conditions, your order or our products, please contact us.
R&M Candle Studio
A Brand by The Unknown Vault
Phone / WhatsApp: 9733724210
Website: rmcandlestudio.com
For order-related enquiries, please include your order number whenever possible so that we can assist you more efficiently.
Thank You for Shopping with R&M Candle Studio
We appreciate your trust and support.
Every handcrafted product is created with care, and we look forward to being a part of your celebrations, gifting moments and everyday memories.